Refund policy

Refund & Exchange Policy

At ByNicks, we take pride in delivering high-quality hair bundles. Due to the nature of our products, we maintain strict hygiene and quality standards. As such, we do not accept refunds or exchanges on any used products under any circumstances. Please carefully review our policy below before placing your order.

Eligibility for Refund or Exchange

You may request a refund or exchange only if all the following conditions are met:
    •    The request is made within 5 days of receiving your order.
    •    The hair has not been worn, altered, or tampered with.
    •    The product is returned in its original condition and packaging.

If any of the above are not met, your return will be rejected and the item will be sent back to you at your expense.

Non-Refundable / Non-Exchangeable Items

We do not offer refunds or exchanges for the following:
    •    Hair that has been used, installed, or altered in any way.
    •    Hair that show signs of wear.
    •    Products returned outside the 5-day window.
    •    Items damaged due to improper care, styling, or product usage.
    •    Custom or sale items.

Return Shipping Responsibility

All return or exchange shipping fees are the responsibility of the customer. We strongly recommend using a trackable shipping service with signature confirmation. ByNicks is not liable for lost or undelivered return shipments.

Inspection & Approval Process

Once we receive the returned hair, it will be inspected to confirm it meets the policy criteria. If approved, a refund or exchange will be processed within 7 business days. Funds will be returned to the original method of payment.

Important Note

Used hair will not be accepted under any circumstance. This includes any signs of glue, gel, product buildup, washing, brushing, or wear. Be sure you’re happy with your purchase before using it.